Duration: 2 hours

Affected Components: Management System / API

Oct 14, 09:00:09 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 14, 07:00:10 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 8, 11:50:14 GMT+0
Planned - We will be conducting necessary API maintenance on October 14th, between 07:00 UTC and 09:00 UTC. Brief slight delays in configuration synchronization are expected during this time.

Duration: 1 hour

Affected Components: Management System / API

Sep 29, 13:00:09 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 29, 12:00:09 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 29, 11:00:36 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Sep 22, 14:56:38 GMT+0
Planned - We will be conducting necessary API maintenance on Tuesday, September 29th, between 12:00 UTC and 13:00 UTC. While the maintenance window spans one hour, active disruption to the API and associated features (dashboard and connected services) will be limited to a brief 5 to 10 minute window during this timeframe..

Duration: 1 day, 5 hours and 54 minutes

Affected Components: Management System / API

Sep 22, 14:07:39 GMT+0
Resolved - Network performance issues caused by an upstream provider have been mitigated via traffic rerouting. All services and connection timeouts have returned to normal..

Sep 22, 13:37:44 GMT+0
Investigating - We are currently investigating intermittent timeouts with Bunny dashboard access (Login) and API responses within Poland.

Duration: 3 days and 25 minutes

Affected Components: Delivery Network

Sep 2, 15:51:16 GMT+0
Resolved - A wider network incident in Los Angeles impacted Bunny Services hosted in the region. Affected network providers have mitigated the incident and all impacted services have remained stable since then..

Sep 2, 14:38:51 GMT+0
Investigating - We're investigating reports of widespread network issues in Los Angeles that seem to be impacting our services as well. We are working with our providers in the area to understand the issue at hand and mitigate..

Duration: 15 hours and 8 minutes

Affected Components: Delivery Network, Management System / API

Jun 19, 09:37:04 GMT+0
Resolved - As per Lets Encrypt status page, this has been resolved - we similarly have observed no degradation/failures on certificate renewals since their update went out..

Jun 18, 20:58:09 GMT+0
Identified - We identified that this is due to an issue currently experienced by the Let's Encrypt service. Existing certificates on custom domains will continue to function as normal - however new and cert renewals via our free certificate option may experience errors to the certificate issuance. You can follow https://letsencrypt.status.io/ for more details..

Jun 18, 20:57:55 GMT+0
Investigating - We have identified an issue with free certificate issuance and renewals for custom CDN domains..

Duration: 2 days, 11 hours and 10 minutes

Affected Components: Delivery Network

Jun 15, 21:24:25 GMT+0
Resolved - All pending configuration changes have propagated across the CDN..

Jun 15, 20:45:30 GMT+0
Monitoring - Our team has identified the underlying cause of the issue and has implemented a fix. The affected processes are now recovering, and pending changes are continuing to propagate. As a result, some synchronization and configuration propagation delays may still be observed while the platform returns to normal operation. We are actively monitoring the recovery and will provide another update once processing has normalized..

Jun 15, 20:25:15 GMT+0
Investigating - We are currently investigating reports of delays affecting synchronization and the propagation of configuration changes. Our team is actively investigating the issue and working to determine its scope and impact. We will provide additional updates as soon as more information becomes available..

Duration: 8 days, 23 hours and 48 minutes

Affected Components: Delivery Network

Jun 3, 12:38:39 GMT+0
Resolved - We no longer see delays stemming from Lets Encrypt and the issue is considered resolved..

Jun 3, 09:02:51 GMT+0
Identified - We have identified an issue on free cert issuance and renewals for custom CDN domains. We have observed a delay from Lets Encrypt API endpoint causing these delays. Existing certificates on custom domains will continue to function as normal - however new and cert renewals via our free certificate option may experience a delay to the certificate issuance..

Duration: 8 days, 2 hours and 14 minutes

Affected Components: Optimizer

Jun 1, 10:38:30 GMT+0
Resolved - This incident has been resolved..

Jun 1, 07:24:16 GMT+0
Investigating - We're currently investigating an issue causing the Optimizer to serve a number of 5XX errors. We're investigating this as a matter of priority and we will provide updates here as soon as we can..

Duration: 12 days, 4 hours and 15 minutes

Affected Components: Delivery Network

May 27, 11:15:42 GMT+0
Resolved - The fix has been deployed to all nodes. We will be readding the missing nodes to the pool today..

May 26, 16:00:28 GMT+0
Monitoring - A fix is being staged on a subset of affected nodes. Impacted nodes are since identifying the issue isolated from CDN traffic and only receiving test traffic. Further updates will be provided after testing concludes and deployment to all affected nodes is complete..

May 26, 06:47:26 GMT+0
Identified - We've been observing 25 to 30 nodes in various PoPs around the world exhibiting constant delays with syncing their configuration since yesterday evening. We've depooled all impacted nodes as a temporary workaround and working on a permanent fix..

Duration: 7 days, 9 hours and 4 minutes

Affected Components: Delivery Network

May 23, 13:52:51 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day and 14 hours

Affected Components: Web Hosting

May 21, 20:59:38 GMT+0
Completed - Patched LiteSpeed version was installed everywhere. Full functionality is restored. If any issues arise, please contact our support team. .

May 20, 07:00:00 GMT+0
Identified - Security maintenance is now in progress.

May 20, 07:00:00 GMT+0
Identified - You'll notice that the LiteSpeed Web Cache Manager, Redis Cache Manager, and a few other LiteSpeed tools have disappeared from cPanel. We removed them across all our servers after a security advisory was published. The LiteSpeed web server itself is running normally. Your sites, web caching, and email all work as normal, only the management buttons that allow you to tweak configuration inside cPanel are removed for now. We'll enable end-user functionality back as soon as a fixed version is out. No action required in your side.

Duration: 23 hours and 47 minutes

May 17, 05:46:54 GMT+0
Completed - Maintenance complete. The backup infrastructure upgrade is completed across the whole fleet. JetBackup destinations are back online, and scheduled backups will resume on their normal cadence from the next run. Just in case, a manual backup has been triggered for all accounts. The upgrade brings us to a modern OS and improves boot resilience on the storage backend. Nothing changes on your end. Backup creation, management, and restoration work exactly as before. Any failed backups during the window have been excluded from your quota. Should any problems arrise, please contact our support team.

May 16, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 16, 06:00:00 GMT+0
Identified - We're upgrading our backup infrastructure to the latest version as part of our regular platform maintenance. This work helps us continue delivering reliable, modern backups across all hosting plans. What to expect during the window \- Scheduled and on-demand backups may fail and will not be created. \- Existing backups will not be available for restoration. \- Successful backup creation and successful restoration cannot be guaranteed during this period. \- Any failed backups during the window will not count toward your backup quota. We'd advise against making any major changes during the maintenance window, particularly anything you might want to roll back afterwards (e.g., major plugin or theme updates, large content migrations, DNS changes, or significant configuration changes). If something like that is on your roadmap, please consider scheduling it for after the maintenance completes. We don't anticipate any issues; this is routine work, and our team has prepared thoroughly. As a general best practice, however, if there are any backups you consider particularly important, we'd suggest downloading a local copy beforehand for your own peace of mind. You can do this any time before Saturday directly from cPanel under JetBackup → Full Account Backups (or any of the partial backup sections), using the Download option. Upgrading our backup stack lets us provide faster restores, broader feature support, and improved reliability for everyone on the platform. We appreciate your patience while we put this in place..

Duration: 9 hours and 42 minutes

Affected Components: Client Portal

May 13, 20:00:00 GMT+0
Identified - Ahead of an upcoming security update from our billing platform vendor, we have proactively enabled maintenance mode on the Noxity client portal and fully blocked outside access. **Currently unavailable:** * client portal login * new account registration * new order placement * ticket submission via the portal **Operating normally:** * web hosting, email, databases, DNS * automatic renewals and invoicing * payment processing **Expected restoration:** Wednesday, 13 May 2026, around **22:00 CEST (24 hours)**, immediately after the update is successfully deployed. Support via email is still available. Opening a ticket won't be possible, so please send an email. Thank you for your patience and understanding in keeping your account and services safe. .

May 13, 05:44:11 GMT+0
Completed - Maintenance has been completed successfully. The client portal is fully operational again. No customer services were affected during this window. Thank you for your patience..

May 12, 20:02:12 GMT+0
Identified - Maintenance is now in progress. We are awaiting the path from the .

Duration: 20 minutes

Affected Components: Web Hosting

Apr 30, 18:49:36 GMT+0
Completed - Maintenance has completed successfully..

Apr 30, 18:30:00 GMT+0
Identified - We are aware of a recently disclosed Linux security vulnerability and are working to apply the relevant patches across our infrastructure. At this time, we have no evidence of any attempts to exploit this against our systems. We will update this notice once patching is complete..

Apr 30, 18:30:00 GMT+0
Identified - We are aware of a recently disclosed Linux security vulnerability and are working to apply the relevant patches across our infrastructure. At this time, we have no evidence of any attempts to exploit this against our systems. We will update this notice once patching is complete..

Duration: 2 hours and 42 minutes

Affected Components: Web Hosting

Apr 10, 20:41:49 GMT+0
Completed - Maintenance has been completed successfully. If clients notice any issues with email deliverability, we kindly ask them to email support, which will verify the setup..

Apr 10, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 10, 18:00:00 GMT+0
Identified - We will be migrating our outbound email infrastructure to MailChannels, a dedicated email delivery network. This upgrade improves email deliverability, availability, and protection against spam blocklisting for all clients. For most users, no action is required. Clients on Managed Web Hosting packages are not affected. Changes have been applied automatically. If your domain or application uses our mail servers directly (via hostname or IP), you may need to update your SPF DNS record before the maintenance window. Please refer to the notification email sent to your registered address for full instructions, or contact our support team. Expected impact: Minimal. A brief delay in outbound email delivery is possible during the switchover. Status updates will be posted here as the maintenance progresses..

Duration: 57 minutes

Affected Components: Web Hosting

Nov 22, 19:56:39 GMT+0
Completed - Maintenance has been completed successfully, and the services and websites appear stable. In case of any errors, please report to the support team via ticket or your dedicated account manager. .

Nov 22, 19:46:49 GMT+0
Identified - We’ve completed the stability enhancements, and websites are now coming back online. We’ll continue to monitor performance to ensure everything remains stable..

Nov 22, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 22, 19:00:00 GMT+0
Identified - We will be performing maintenance on the web hosting server [delta.web.graphicaluserinterface.net](http://delta.web.graphicaluserinterface.net) All other nodes will remain unaffected. This maintenance aims to improve the stability of our automated monitoring systems. The server will undergo several reboots during the process. Downtime will occur intermittently but will not span the entire maintenance period. We have scheduled a 120-minute maintenance window to accommodate to account for any possible issues. The actual total downtime window will be shorter. .

Duration: 2 hours and 4 minutes

Affected Components: Web Hosting

Nov 13, 09:28:00 GMT+0
Resolved - This incident has been resolved. A fix has been implemented to prevent similar errors from happening in the future. The client will receive an RFO incident report via email, along with the attached compensation information, by the end of the day..

Nov 13, 07:45:00 GMT+0
Identified - We have identified the root cause of the issue and are currently implementing the necessary corrective measures. .

Nov 13, 07:24:00 GMT+0
Investigating - We are currently investigating an increase of 528 resource allocation errors. Once we have more information, we will update the case..

Duration: 4 hours

Affected Components: Web Hosting, , Shared Hosting →

Sep 17, 13:00:00 GMT+0
Completed - Maintenance has completed successfully..

Sep 17, 12:18:37 GMT+0
Identified - We have started the physical hardware migration. We will post updates as necessary. .

Sep 17, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 17, 09:00:00 GMT+0
Identified - Our Amsterdam network provider will soon carry out major upgrades to their infrastructure. After the maintenance is complete, our network will be connected to their new Eranium backbone, which will provide better peering, lower latency, more capacity, and streamlined improvements in the future. Overall, these improvements will strengthen performance and reliability for everyone using our Amsterdam location globally. Because this migration involves the migration of facilities, we are expecting about a 90-minute downtime window on Wednesday, September 17th, somewhere between 11:00 - 17:00\. Please refer to the marked service below, so that you can expect the impact accordingly. In addition to web hosting services, some of our core systems may be impacted as well..

Duration: 4 days, 19 hours and 44 minutes

Jun 28, 14:10:42 GMT+0
Completed - The maintenance period has concluded, but we regret to inform you that the virtual machines will not be coming back online. Our hosting partner made the unexpected decision to cut both power and network access, without warning, negotiation, or even basic communication. This sudden move came even though the service was offered entirely free of charge, purely to support students and their work. We’ve made full backups available from **15.6.2025**, and they’ll remain accessible for the next **30 days**. While this chapter has come to an end, this is far from over. We’re already exploring better infrastructure partners—ones who understand the importance of reliability, especially when student success is on the line. Thank you to everyone who used and supported the service. Whether it helped power your projects, gave you a leg up in your learning, or made your life just a bit easier, we’re proud of what we built, and we’ll be back, stronger and better aligned with our mission to _always_ support students..

Jun 23, 18:27:05 GMT+0
Identified - We have received further information regarding the ongoing downtime with server **SI-FVM-0001**, which powers our **Free** Student VPS and Web Hosting service. Due to **organizational changes at the current datacenter**, the server will likely need to be **migrated to a different facility**. Unfortunately, this also means we will need to **secure a new sponsoring datacenter provider** for hosting. This is the main reason for the **extended downtime**, as we work to find a suitable and more sustainable solution. At this time, we **do not have a confirmed timeline**. If the migration proceeds, instances will likely receive **new IP addresses**, and some downtime will be unavoidable during the transition. All data is, of course, secure, and no breaches have happened. Simply, an unfortunate change of mind at the datacenter provider where the server resided. If we are unable to secure a new facility in time, we will provide **exported VM images** to affected users so they can migrate their services elsewhere if needed. We appreciate your understanding and will share further updates as soon as more information becomes available..

Jun 17, 09:00:00 GMT+0
Identified - The server **SI-FVM-0001**, which hosts our **Free Student VPS and Web Hosting service**, is currently undergoing **unscheduled maintenance** by the **datacenter provider**. As this maintenance is not being performed by our team, we currently **do not have an estimated time of resolution**. Please note that **this service is provided free of charge**, as stated during the ordering process, and therefore **does not fall under any SLA or uptime guarantee**. We will share updates on this page as soon as we receive more information from the provider. Thank you for your understanding and patience..

Duration: 2 hours and 42 minutes

May 6, 15:41:30 GMT+0
Completed - Maintenance has been completed. All services are back online..

May 6, 13:00:00 GMT+0
Identified - The server **SI-FVM-0001**, which hosts our **Free Student VPS and Web Hosting service**, is currently undergoing **unscheduled maintenance** by the **datacenter provider**. As this maintenance is not being performed by our team, we currently **do not have an estimated time of resolution**. Please note that **this service is provided free of charge**, as stated during the ordering process, and therefore **does not fall under any SLA or uptime guarantee**. We will share updates on this page as soon as we receive more information from the provider. Thank you for your understanding and patience..

Duration: 53 minutes

Affected Components: Registration System / API, Registry Connections, Client Portal

Mar 11, 15:53:13 GMT+0
Completed - Maintenance has been completed successfully. In the following update (most likely tomorrow), we will also update the front-facing order forms to correctly reflect some custom requirements on certain TLDs. .

Mar 11, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 15:00:00 GMT+0
Identified - From 15:00 UTC until the end of the day, we will be performing upgrades to a domain registration system. During this time, you may notice errors or no information for any domain actions under your account. This includes registrations, renewals, and general information. We apologize for the inconvenience. Once the maintenance is completed, we will post an update..